- KAZ'S STORY
- KNOW OUR FACTORIES
Our policy lasts 14 days. If 14 days have gone by from the day you received the package unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are made for you (Made-To-Order Items), intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
***Please contact us using the form below before you send the package back, we will advise you where to send it to at your own cost***
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after the date you have received the order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If the item was damaged or defective, please contact us at email@example.com before you send it back, we will advise you where to send the package back to, and ask you to send it back at your own cost. Once we acknowledged the item was defective or damaged, we will refund you the shipping cost as we replace the item.
If you need to exchange it for the same item in a different size, please contact us at firstname.lastname@example.org before you send it back, we will advise you where to send the package back to, and ask you to send it back at your own cost. Once we receive the item, we will refund you the shipping cost as we replace the item.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs (if you paid when you purchased the item) are non-refundable. If you receive a refund, the cost of the original shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.